In the Netherlands we have DigiD which is an online ID that allows people to access many services and government websites. This access also includes the pension funds.
Financieel Dagblad: Access costs are already around € 5 million
In this article published in Financieel Dagblad, according to Edith Maat, from the Pension Federation, people are looking more and more at their pension information and each time they login with DigiD, additional costs are charged. Access costs are already around € 5 million. Currently, a fund pays almost € 0.14 for each login and € 0.40 per message sent. Going against digital transformation premises, digital communication in this situation becomes more expensive than a physical letter – offline communication.
Participants of the pension funds are paying for this and costs may increase. If the government decides to make some improvements in the DigiD login application or other institutions decide to stop using DigiD, the price per access will rise even further.