Onegini Updates

25
Aug

The insurance industry is shifting focus towards prevention and insights. This means developing valuable relationships with your customers while saving money on claims. According to Bain research, 5% increased customer retention will increase profits with more than 25%!

However many insurers have a paper-only relationship with most of their millions of customers. Before you can start to improve the relationship with your customers, you need to get them online.

Six tips for seamless and secure onboarding!

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04
Aug
A great product is no longer sufficient to guarantee strong sales and loyal customers. Today’s empowered consumers not only reject corporate irresponsibility but also seek brands that proactively promote beliefs and values aligned with their own. In fact, some 52% of US consumers factor values into their purchase choices Forrester - The Power of an Online Strategy
 
Customer engagement, customer empowerment and closer trust relationships are hot insurance tech topics. Many insurance board rooms have lately shifted from simply selling insurances towards a focus on a strong customer relationship through prevention and advise. While the minds have changed, many still struggle how to implement this new approach.
 
"Should I confront all my existing customers with a brand new app?"
"What if we trigger our customers in the wrong way, a sleeping customer is a happy customer."
"Where does the insurance agent fit in? Wouldn't they be angry if we have a direct relationship with customers?".
 
New companies with a clear online focus are starting up... so if you don't start onboarding your customers now, you will cease to exist in the next two to three years. In this blog post we offer some thoughts  to get a win-win relationship with your insurance agents by creating a better relationship with your customers.
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29
Jun

Let’s start with a statistic: nowadays 97% of all hacks involve exploiting people. From (spear)-phishing (email), baiting (infected USB), or impersonation (also known as Vishing, or Voice Solicitation).  As we take more technical measures, fraudsters are moving towards social engineering. Please have a  look at the following video:

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23
Jun

Denis took the stage at Kuppingercole to explain why Onegini empowers digital insurers. How do you get customers online? How do you increase interactions? He explains business challenges like how to onboard your customers? How do you create a frictionless user experience? But at the same time there are some technical challenges insurers face like Single Sign-On, many silos and compliance and regulation like GDPR. 

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21
Jun

Stein explains to securitytalent.nl why he likes to work at Onegini. 

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19
Jun

Onegini was giving a stunning demo at the Digital Insurance Agenda event. Missed the conference? You can watch our 10 minute introduction on stage below. 

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19
Jun

Last week we did a webinar on the main features in the Onegini Connect 3.1 platform. Missed it? Don't worry, you can watch it here

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06
Jun

We'll be releasing Onegini Connect 3.1 Carrot on June 14th, 3:00 PM - 4:00 PM CESTempowering the digital insurers. Onegini Connect 3.1 includes Onegini MSP 3.1 and Onegini CIM 3.1. We'll tell you all about the exciting new features of the release in detail on June 14th. The webinar will be interesting to both new and existing customers, so sign up now!

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30
May

With MSP 3.1 (soon to be released), QR authentication has become part of the core product. This means that an end-user can login to your website by scanning a QR code with a mobile phone. It is easy, fast and secure. Anyone can do it. Take a look at the 4 second video below what that looks like... 

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14
Apr

Buy a pair of shoes. Get the extras on your car insurance. How many online transactions do you do in a week? Do you ever wonder what would happen if the other party would say: "You also bought this and this". Where is the proof you didn't? Companies have the same problem the other way around. How can they prove you did the transaction? What if you would just say: "it wasn't me"? It's a trust economy. Once the trust is broken, the transactions stop.

Start using your customer's mobile device for a signature. Fast, traceable and secure. Maybe you need a pincode on top. Or maybe a QR code scan or fingerprint? Enter transaction signing in the Onegini MSP 3.1. I'll explain the technical details, the options you can use to configure it, and how it works functionally. Tracable. No man in the middle. No hard thinking. At the heart of it all lies a user's private key and a lot of cryptography and legislation you don't have to worry about.

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White paper: Digital Transformation Insurance Companies

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