Onegini Updates

24
Nov

Last week, we discussed the importance and necessity of customer onboarding:  the value of a digital customer, the battle about digital experiences & services and the costs of customer service.

Today, we will address different strategies how to get your customers online and provide metrics commonly used to measure success. Before we dive into these strategies, we have to clarify the definition of a digital customer first.

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02
Nov

Last week, we introduced a series of blogs addressing different topics all related to; how to intensify customer onboarding. Today: why should customer onboarding be a top priority?

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01
Nov

Onegini is a market leader in IoT, helping insurers get closer to their customers by delivering enhanced product offerings. In this blogpost we specifically discuss why the LeakBot IoT connection is so powerful in the insurance market and how by detecting water leaks insurers can save money, increase retention and positively impact NPS. 

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20
Oct

Onegini introduced Multi-Factor Authentication at the Liferay Developer event. It was great to see the community embracing a solution like this. In this post we combined an FAQ, the full presentation and the slides in case you missed it. Hope you enjoy it as much as we did. 

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17
Oct

Are the digitalization strategies successful? That depends what metrics insurance companies use. What is the real reason for digitizing? Is it from a cost perspective, like reduction of operational costs or is it from an opportunity perspective, like measuring the increase of customer interactions, loyalty and NPS?

After reviewing all the relevant numbers, we conclude that insurance companies are still struggling in getting their customer base online. Most intermediary insurers have not reached an onboarding percentage of 30%. Onegini is raising the bar on those numbers. 

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12
Oct

We are pleased to announce that we have been selected to present our innovative solutions among 50 insurtech leaders at DIA Munich. DIA = Digital Insurance Agenda. DIA Munich is the biggest global conference connecting insurance executives with insurtech leaders, and will take place on 15-16 November 2017.

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20
Sep

Passwords must disappear. That's what security advocates say. Just like credit cards, fridges that are unconnected to the super market and doors that lock with a key? In reality banks with low efforts in security are hacked and consumers don't really care. With the same consumer mindset we run companies. Security is a checkbox, not a critical part of your company. We just blame someone when it goes wrong and eat the costs.

In this blogpost you'll learn why that's a mistake in 2017. You'll see why passwords are not like fridges connected to the supermarket, but more like cassette tapes that are a waste of your time. You can write a blogpost on cassette nostalgia but we all know there are lots of better options to choose from: from Spotify to Apple Music to CD players. I'll review the best alternatives to passwords, so you can be the first to write a blogpost on password nostalgia. 

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11
Sep

Insurance companies need to reinvent themselves to stay ahead of the curve, stay current with compliancy laws and regulations and redefine the way they do business. Digital transformation means getting your customers online, knowing who the customer is and engaging with them in a meaningful way. To be successful, the customer journey is essential, focus on mobile and social solutions. A survey in the UK has revealed that 27,9% find the insurance sector the worst in customer service. Insurancebusinessmag.com – survey finds insurance sector among the worst in customer service 

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08
Sep
Onegini and Componence present  at the annual  Liferay developer conference  in Amsterdam. On October 6 th Mathijs Brand  shows a practical approach to second factor authentication with Liferay: " How Philadelphia uses biometric authentication for clients with mental disabilities"
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31
Aug

The process of buying things online is a delicate one. Whether you're selling shoes, insurances and/or services. Any additional step or roadblock will cost you buyers. Login - no matter how easy - is such a step. When I enter a store I don't have to show my ID. There should be no need to login online when you want to buy things. Right? Let's do a thought experiment and check the requirements. I'll give you a little teaser: it's not as easy as it sounds...

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White paper: Digital Transformation Insurance Companies

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