Onegini Blog

04
Aug
A great product is no longer sufficient to guarantee strong sales and loyal customers. Today’s empowered consumers not only reject corporate irresponsibility but also seek brands that proactively promote beliefs and values aligned with their own. In fact, some 52% of US consumers factor values into their purchase choices Forrester - The Power of an Online Strategy
 
Customer engagement, customer empowerment and closer trust relationships are hot insurance tech topics. Many insurance board rooms have lately shifted from simply selling insurances towards a focus on a strong customer relationship through prevention and advise. While the minds have changed, many still struggle how to implement this new approach.
 
"Should I confront all my existing customers with a brand new app?"
"What if we trigger our customers in the wrong way, a sleeping customer is a happy customer."
"Where does the insurance agent fit in? Wouldn't they be angry if we have a direct relationship with customers?".
 
New companies with a clear online focus are starting up... so if you don't start onboarding your customers now, you will cease to exist in the next two to three years. In this blog post we offer some thoughts  to get a win-win relationship with your insurance agents by creating a better relationship with your customers.
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29
Jun

Let’s start with a statistic: nowadays 97% of all hacks involve exploiting people. From (spear)-phishing (email), baiting (infected USB), or impersonation (also known as Vishing, or Voice Solicitation).  As we take more technical measures, fraudsters are moving towards social engineering. Please have a  look at the following video:

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23
Jun

Denis took the stage at Kuppingercole to explain why Onegini empowers digital insurers. How do you get customers online? How do you increase interactions? He explains business challenges like how to onboard your customers? How do you create a frictionless user experience? But at the same time there are some technical challenges insurers face like Single Sign-On, many silos and compliance and regulation like GDPR. 

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19
Jun

Onegini was giving a stunning demo at the Digital Insurance Agenda event. Missed the conference? You can watch our 10 minute introduction on stage below. 

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14
Apr

Buy a pair of shoes. Get the extras on your car insurance. How many online transactions do you do in a week? Do you ever wonder what would happen if the other party would say: "You also bought this and this". Where is the proof you didn't? Companies have the same problem the other way around. How can they prove you did the transaction? What if you would just say: "it wasn't me"? It's a trust economy. Once the trust is broken, the transactions stop.

Start using your customer's mobile device for a signature. Fast, traceable and secure. Maybe you need a pincode on top. Or maybe a QR code scan or fingerprint? Enter transaction signing in the Onegini MSP 3.1. I'll explain the technical details, the options you can use to configure it, and how it works functionally. Tracable. No man in the middle. No hard thinking. At the heart of it all lies a user's private key and a lot of cryptography and legislation you don't have to worry about.

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30
Sep

 

Biometric based authentication is no longer just a single point of user identification; rather it is a part of the multifactor authentication process for each user. With the mainstreaming of mobility and omnichannel banking, biometric authentication is set to become the de-facto standard to authenticate a customer.

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18
Feb

The holiday shopping fever has almost started and a lot of people are going to use their smartphone to buy gifts for their loved ones.

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13
Jan

Banks and insurance companies are modernizing online and mobile engagement to compete on a seamless customer experience.

Industries are being shaped today by disruptive technology and consumer expectations for simple and convenient experiences. One of the industries most dramatically impacted is financial services, as can been seen by the rise of online only banks. According to recent studies, the number of bank visits per month for average customers has fallen more then 90% since 2000.  Smartphones are now the main resource for banking, offering customer anytime, anywhere access to their finances.  Traditional corporations are looking for ways to differentiate as the younger generations (also known as the Millennial Generation or Generation Y) don’t think their bank offers anything different than any other bank.

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15
Sep

Not so long ago, an informal agreement has been made between the European lawmakers concerning a revised Payment Services Directive, also known as PSD2. The agreement finally came about after a tri-party discussion between the Council of Ministers, the European Parliament, and the Commission. The final text was published on June 2nd, after all the technical work has been completed. In perspective, these developments form a foundation for the most discussed PSD2 part’s execution – Access to Account or XS2A.

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06
Aug

Mobile apps are often overlooked. That is a missed opportunity, because mobile is an integral part of the omnichannel strategy. And an app can offer a real customer experience.

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White paper: Digital Transformation Insurance Companies