Onegini Blog

17
Oct

Are the digitalization strategies successful? That depends what metrics insurance companies use. What is the real reason for digitizing? Is it from a cost perspective, like reduction of operational costs or is it from an opportunity perspective, like measuring the increase of customer interactions, loyalty and NPS?

After reviewing all the relevant numbers, we conclude that insurance companies are still struggling in getting their customer base online. Most intermediary insurers have not reached an onboarding percentage of 30%. Onegini is raising the bar on those numbers. 

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12
Oct

We are pleased to announce that we have been selected to present our innovative solutions among 50 insurtech leaders at DIA Munich. DIA = Digital Insurance Agenda. DIA Munich is the biggest global conference connecting insurance executives with insurtech leaders, and will take place on 15-16 November 2017.

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20
Sep

Passwords must disappear. That's what security advocates say. Just like credit cards, fridges that are unconnected to the super market and doors that lock with a key? In reality banks with low efforts in security are hacked and consumers don't really care. With the same consumer mindset we run companies. Security is a checkbox, not a critical part of your company. We just blame someone when it goes wrong and eat the costs.

In this blogpost you'll learn why that's a mistake in 2017. You'll see why passwords are not like fridges connected to the supermarket, but more like cassette tapes that are a waste of your time. You can write a blogpost on cassette nostalgia but we all know there are lots of better options to choose from: from Spotify to Apple Music to CD players. I'll review the best alternatives to passwords, so you can be the first to write a blogpost on password nostalgia. 

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11
Sep

Insurance companies need to reinvent themselves to stay ahead of the curve, stay current with compliancy laws and regulations and redefine the way they do business. Digital transformation means getting your customers online, knowing who the customer is and engaging with them in a meaningful way. To be successful, the customer journey is essential, focus on mobile and social solutions. A survey in the UK has revealed that 27,9% find the insurance sector the worst in customer service. Insurancebusinessmag.com – survey finds insurance sector among the worst in customer service 

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31
Aug

The process of buying things online is a delicate one. Whether you're selling shoes, insurances and/or services. Any additional step or roadblock will cost you buyers. Login - no matter how easy - is such a step. When I enter a store I don't have to show my ID. There should be no need to login online when you want to buy things. Right? Let's do a thought experiment and check the requirements. I'll give you a little teaser: it's not as easy as it sounds...

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25
Aug

The insurance industry is shifting focus towards prevention and insights. This means developing valuable relationships with your customers while saving money on claims. According to Bain research, 5% increased customer retention will increase profits with more than 25%!

However many insurers have a paper-only relationship with most of their millions of customers. Before you can start to improve the relationship with your customers, you need to get them online.

Six tips for seamless and secure onboarding!

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04
Aug
A great product is no longer sufficient to guarantee strong sales and loyal customers. Today’s empowered consumers not only reject corporate irresponsibility but also seek brands that proactively promote beliefs and values aligned with their own. In fact, some 52% of US consumers factor values into their purchase choices Forrester - The Power of an Online Strategy
 
Customer engagement, customer empowerment and closer trust relationships are hot insurance tech topics. Many insurance board rooms have lately shifted from simply selling insurances towards a focus on a strong customer relationship through prevention and advise. While the minds have changed, many still struggle how to implement this new approach.
 
"Should I confront all my existing customers with a brand new app?"
"What if we trigger our customers in the wrong way, a sleeping customer is a happy customer."
"Where does the insurance agent fit in? Wouldn't they be angry if we have a direct relationship with customers?".
 
New companies with a clear online focus are starting up... so if you don't start onboarding your customers now, you will cease to exist in the next two to three years. In this blog post we offer some thoughts  to get a win-win relationship with your insurance agents by creating a better relationship with your customers.
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29
Jun

Let’s start with a statistic: nowadays 97% of all hacks involve exploiting people. From (spear)-phishing (email), baiting (infected USB), or impersonation (also known as Vishing, or Voice Solicitation).  As we take more technical measures, fraudsters are moving towards social engineering. Please have a  look at the following video:

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23
Jun

Denis took the stage at Kuppingercole to explain why Onegini empowers digital insurers. How do you get customers online? How do you increase interactions? He explains business challenges like how to onboard your customers? How do you create a frictionless user experience? But at the same time there are some technical challenges insurers face like Single Sign-On, many silos and compliance and regulation like GDPR. 

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19
Jun

Onegini was giving a stunning demo at the Digital Insurance Agenda event. Missed the conference? You can watch our 10 minute introduction on stage below. 

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White paper: Digital Transformation Insurance Companies